Returns & Refunds

How long will it take to receive a refund?

Once your return has been received and approved, your refund will be processed back to your original payment method.

Please allow a few business days for the refund to appear in your account after it has been processed. Processing times can vary depending on your bank or payment provider.

If you have received confirmation that your refund has been issued but cannot see it after several business days, we recommend contacting your bank or payment provider first.

How do I make a return?

If you would like to return an item, please contact us before sending anything back.

Include your order number and the reason for your return so we can provide you with the correct return instructions.

Please do not send your order directly back to the address shown on your package unless we have instructed you to do so, as our products are fulfilled through different production locations.

Can I exchange my item for another size?

We currently do not process direct size exchanges.

If you need a different size, please contact us and we will help you with the available options for your order.

We recommend checking our Size Guide before placing your order to help you choose the right fit.

What is your return policy?

We want you to be happy with your Feathers Club order.

If you would like to request a return, please contact us with your order number and the reason for your return. Returns must meet the conditions outlined in our official refund and return policy.

Items should be unworn, unused and in their original condition unless the item arrived damaged or faulty.

For full details, please see our Refund & Return Policy .

What should I do if my item arrives damaged?

If your item arrives damaged, defective or with a printing issue, please contact us as soon as possible.

Include your order number and clear photos showing the issue so we can review it with our fulfillment partner.

If the issue is confirmed, we will work with you to find the appropriate solution.