Terms of service
Last updated: August 14, 2026
Overview
This website is operated by Badminwear I/S, trading as Feathers Club (CVR 45707040), referred to in these Terms as “Feathers Club”, “we”, “us”, or “our”.
Feathers Club provides this website, including the information, products, services, and functionality available through it, subject to these Terms of Service (“Terms”).
By visiting feathersclubofficial.com, purchasing a product from us, or otherwise using our website, you agree to these Terms.
These Terms apply to all users of the website, including visitors and customers.
Nothing in these Terms limits any mandatory consumer rights that apply to you under applicable law.
1. Online Store Terms
You may use our website and purchase our products only for lawful purposes.
You must not use the website or our products in violation of applicable laws, regulations, intellectual property rights, or the rights of others.
If you are under the age required to enter into a binding contract in your country of residence, you may only use our services with the involvement of a parent or legal guardian where required by law.
2. General Conditions
We reserve the right to refuse or cancel orders where we have a legitimate reason to do so, including suspected fraud, misuse of the website, incorrect pricing, stock or production issues, or inability to deliver to the selected destination.
This does not affect any mandatory consumer rights.
You may not reproduce, duplicate, copy, sell, resell, or exploit any part of the website or its content for commercial purposes without our prior written permission.
3. Product Information
We make reasonable efforts to ensure that product descriptions, images, colors, sizing information, and other details displayed on our website are accurate.
However, colors may appear slightly different depending on your screen, device, lighting conditions, and the production process.
Because many of our products are produced on demand, minor variations may occur between individual items where such variations do not constitute a defect under applicable consumer law.
Product availability may change without notice.
4. Made-to-Order Products
Many Feathers Club products are produced only after an order has been placed.
This print-on-demand model helps reduce unnecessary production and overstock.
The fact that a standard Feathers Club product is made to order does not by itself remove any statutory right of withdrawal that may apply to you.
Products that are made specifically according to your individual specifications or are clearly personalized may, where permitted by law, be excluded from the statutory right of withdrawal.
5. Prices
Prices are displayed in the currency applicable to your selected market or location where supported by our store.
Prices may include applicable taxes depending on your location.
Shipping costs and any additional charges collected by us will be displayed before you complete your order.
We may change product prices at any time. Price changes do not affect orders that have already been accepted by us.
If an obvious pricing or technical error occurs, we may contact you and cancel or correct the affected order where permitted by law.
If payment has already been captured for an order we cancel, the relevant amount will be refunded.
6. Payment
We accept the payment methods displayed at checkout.
Depending on your payment method, an authorization or reservation may appear on your account when you place an order.
For payment cards, we generally capture payment when the order has been shipped or when otherwise permitted under applicable law.
Payment processing is carried out by Shopify and/or the payment providers made available through our checkout.
We do not generally receive or store your complete payment card information.
7. Order Confirmation and Acceptance
After placing an order, you will normally receive an electronic order confirmation.
Receipt of an order confirmation does not prevent us from cancelling an order where there is a legitimate reason to do so, such as:
- A clear pricing or technical error
- Suspected fraud
- An unavailable product
- A production issue
- An incorrect or incomplete delivery address
- An inability to ship to the destination
- A legal or regulatory restriction
If we cancel an order after payment has been captured, we will refund the relevant payment.
8. Customer Information
You are responsible for providing accurate and complete contact, billing, and delivery information.
If you notice an error in your order information, please contact us as soon as possible.
Because products may enter production shortly after an order is placed, we cannot guarantee that an order or delivery address can be changed after production has started.
9. Shipping and Delivery
Delivery times shown on our website are estimates unless expressly stated otherwise.
Delivery times may vary depending on factors such as:
- Production time
- Destination
- Carrier delays
- Customs processing
- Public holidays
- Weather
- Other circumstances outside our reasonable control
Shipping charges are shown at checkout.
Orders may be fulfilled from different production locations depending on the product and destination.
Further information is available in our Shipping & Delivery Policy, which forms part of these Terms.
Mandatory consumer rights relating to delayed or failed delivery remain unaffected.
10. Right of Withdrawal
Consumers in the EU/EEA generally have a statutory right to withdraw from an online purchase within 14 days of receiving the goods, subject to applicable exceptions.
To exercise your right of withdrawal, you must inform us of your decision within the applicable withdrawal period by contacting:
contact@feathersclubofficial.com
After notifying us, the goods must generally be returned without undue delay and no later than 14 days after the withdrawal notification.
You are normally responsible for the direct cost of returning the goods unless otherwise required by law or agreed by us.
The right of withdrawal may not apply to goods made to your individual specifications or goods that are clearly personalized.
Standard Feathers Club designs are not considered personalized solely because they are produced on demand.
Full information about returns and withdrawal rights is available in our Refund & Return Policy.
11. Condition of Returned Goods
When exercising a statutory right of withdrawal, you may inspect and try on the product to determine its nature, characteristics, and fit.
You may be responsible for any reduction in value resulting from handling beyond what is necessary for such inspection.
Examples may include washing the product, prolonged wear, staining, damage, or other use beyond what would reasonably be necessary to inspect it.
12. Returns Outside the EU/EEA
Unless required by applicable local law, we do not offer general change-of-mind returns for customers outside the EU/EEA.
This does not affect rights relating to damaged, defective, misprinted, incorrect, or otherwise non-conforming products.
Please refer to our Refund & Return Policy for full details.
13. Exchanges
We do not currently offer direct exchanges.
If you require a different size and are entitled to return your item under applicable law or our Refund & Return Policy, you may return the eligible item and place a new order for the preferred size.
14. Damaged, Defective, Misprinted or Incorrect Products
If you receive a product that is damaged, defective, misprinted, or different from what you ordered, please contact us as soon as possible at:
contact@feathersclubofficial.com
Please include your order number, a description of the issue, and clear photos where appropriate.
We recommend contacting us within 14 days of delivery so that the matter can be handled quickly.
This recommended timeframe does not limit any statutory rights relating to defective or non-conforming goods.
Depending on the circumstances and applicable law, an appropriate remedy may include replacement, repair, refund, or price reduction.
15. Statutory Rights Regarding Defective Goods
Consumer purchases from Feathers Club are subject to applicable consumer protection law, including the Danish Sale of Goods Act where applicable.
Consumers purchasing from a Danish business generally have a two-year statutory right to complain about defects covered by the Danish Sale of Goods Act.
This cannot be reduced by these Terms.
Normal wear and tear, damage caused by misuse, improper care, accidents, or use contrary to reasonable product instructions is not considered a manufacturing defect.
If you discover a defect, you should contact us within a reasonable period after discovering it.
Under Danish consumer rules, a complaint made within two months after discovering a defect is considered to have been made within a reasonable time.
16. Refunds
Refunds are processed in accordance with our Refund & Return Policy and applicable law.
Where an EU/EEA consumer validly exercises the statutory right of withdrawal, we will reimburse payments as required by law, including the cost of our least expensive standard delivery method where applicable.
If you selected a more expensive delivery option, the additional cost is not necessarily refundable.
For returned goods, we may withhold reimbursement until we have received the goods or you provide evidence that they have been sent back, where permitted by law.
Refunds are issued to the original payment method unless otherwise agreed or required.
Your bank or payment provider may require additional time to make the refunded amount available.
17. Intellectual Property
Unless otherwise stated, all content on the Feathers Club website, including:
- Brand names
- Logos
- Graphics
- Clothing designs
- Illustrations
- Photographs
- Videos
- Text
- Website design
is owned by or licensed to Badminwear I/S and is protected by applicable intellectual property laws.
You may not reproduce, distribute, modify, sell, commercially exploit, or otherwise use our intellectual property without our prior written permission.
18. User Content, Feedback and Submissions
If you voluntarily submit reviews, feedback, comments, photos, or other content to us, you confirm that you have the right to submit that content.
Where you grant us permission to use such content, we may use it for the purposes agreed with you or otherwise permitted by law.
Nothing in these Terms gives us ownership of your personal information.
Personal information is handled in accordance with our Privacy Policy.
19. Third-Party Services and Links
Our website may use or link to services operated by third parties, including payment services, social media platforms, shipping providers, and other websites.
We are not responsible for the content, availability, privacy practices, or separate contractual terms of third-party websites or services.
Your use of a third-party service may be subject to that provider's own terms and privacy policy.
20. Personal Information
Our collection and use of personal information is described in our Privacy Policy.
The Privacy Policy should be read together with these Terms.
21. Website Availability
We aim to keep our website available and functioning properly but cannot guarantee uninterrupted or error-free access.
We may temporarily suspend or modify parts of the website for maintenance, security, technical, legal, or operational reasons.
This section relates to the availability of the website and does not limit your rights regarding products you have purchased.
22. Limitation of Liability
Nothing in these Terms excludes or limits liability where doing so would be unlawful.
In particular, nothing in these Terms limits mandatory consumer rights or liability that cannot legally be excluded under applicable law.
To the extent permitted by law, we are not responsible for indirect losses that were not reasonably foreseeable when the agreement was entered into.
23. Severability
If any provision of these Terms is found to be invalid, illegal, or unenforceable, that provision will be limited or removed only to the extent necessary.
The remaining provisions will continue to apply.
24. Governing Law
These Terms and purchases made through our website are governed by the laws of Denmark.
If you are a consumer residing in another EU/EEA country, this choice of law does not deprive you of mandatory consumer protections that apply to you under the law of your country of residence.
25. Product Safety
We take product safety seriously and comply with applicable product safety obligations, including the EU General Product Safety Regulation where applicable.
Relevant product safety, traceability, manufacturer, responsible economic operator, material, care, and warning information will be displayed on the relevant product page or otherwise provided where required.
Because product safety information can vary between products and suppliers, the information displayed on the individual product listing should be considered the applicable information for that specific product.
If you have a product safety concern, please contact:
contact@feathersclubofficial.com
26. Complaints and Dispute Resolution
If you have a complaint regarding a purchase, please contact us first at:
contact@feathersclubofficial.com
We will attempt to resolve the matter directly with you.
Eligible Danish consumer disputes may be submitted to:
Mæglingsteamet for Forbrugerklager / Nævnenes Hus
Toldboden 2
8800 Viborg
Denmark
Eligibility requirements and minimum claim values may apply.
The former European Commission Online Dispute Resolution (ODR) platform is no longer available.
Consumers residing in other EU/EEA countries may also have access to relevant national alternative dispute resolution bodies.
27. Changes to These Terms
We may update these Terms from time to time, for example to reflect changes to:
- Our business
- Our products or services
- Our website
- Our policies
- Applicable laws or regulations
The version that applies to your purchase will generally be the version in force when you place your order.
Changes to these Terms do not remove rights that you have already acquired under an existing purchase or applicable law.
28. Contact Information
Questions regarding these Terms of Service can be sent to:
Badminwear I/S, trading as Feathers Club
CVR: 45707040
Rødovre Port 21, 6. sal. 12
2610 Rødovre
Denmark