Privacy Policy

Last updated: August 14, 2026

Badminwear I/S, trading as Feathers Club
CVR: 45707040
Rødovre Port 21, 6. sal. 12
2610 Rødovre
Denmark

Email: contact@feathersclubofficial.com

This Privacy Policy explains how Feathers Club ("Feathers Club", "we", "us", or "our") collects, uses, stores, and shares personal information when you visit feathersclubofficial.com, make a purchase, sign up for marketing, contact us, or otherwise interact with us.

We are the data controller for the personal information described in this Privacy Policy, except where another party acts as an independent data controller.

1. Personal Information We Collect

The personal information we collect depends on how you interact with us.

Information you provide directly

We may collect:

• Name
• Email address
• Phone number
• Billing address
• Shipping address
• Country or region
• Order details and purchase history
• Product and size selections
• Information you provide when contacting customer support
• Newsletter and marketing preferences
• Information submitted in connection with returns, refunds, complaints, or other customer service requests

Payment information is processed by our payment providers. We generally do not receive or store your complete payment card details.

Information collected automatically

When you visit our website, certain information may be collected automatically, including:

• IP address
• Browser and device information
• Operating system
• Approximate location
• Time zone
• Pages viewed
• Links or buttons clicked
• Referring website
• Shopping cart activity
• Information about how you use and interact with our website

This information may be collected through cookies, pixels, local storage, and similar technologies.

2. How We Use Your Personal Information

We use personal information for purposes including:

• Processing and fulfilling orders
• Arranging production and shipping
• Processing payments
• Providing order confirmations, shipping updates, and other transactional communications
• Handling returns, refunds, complaints, and customer support
• Preventing fraud, abuse, and other security risks
• Operating, maintaining, and improving our website
• Understanding how customers interact with our store
• Complying with accounting, tax, and other legal requirements
• Sending newsletters, product announcements, Early Access information, new drops, colors, designs, and other marketing where you have agreed to receive it
• Managing your marketing preferences and unsubscribe requests

3. Legal Bases for Processing

Where the GDPR applies, we rely on one or more of the following legal bases.

Performance of a contract

We process information where necessary to enter into or perform our contract with you, including to:

• Process your order
• Take payment
• Produce your products
• Deliver your order
• Handle order-related customer service

Legal obligations

We process and retain certain information where required by law, including accounting, tax, and bookkeeping requirements.

Under Danish bookkeeping rules, accounting records generally must be retained for five years from the end of the financial year to which they relate.

Consent

We rely on your consent where required, including for:

• Email marketing and newsletters
• Certain non-essential cookies
• Certain analytics and marketing technologies

You may withdraw your consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

Legitimate interests

Where appropriate, we may process personal information based on our legitimate interests, such as:

• Preventing fraud and misuse
• Protecting our website and business
• Handling and improving customer service
• Improving our operations and services
• Establishing, exercising, or defending legal claims

Where consent is legally required for cookies or similar tracking technologies, we rely on consent rather than legitimate interests.

4. Cookies and Similar Technologies

We use cookies and similar technologies to operate our website and, where permitted, to understand how visitors interact with it.

Some cookies are necessary for functions such as:

• Shopping cart functionality
• Checkout
• Security
• Remembering certain preferences

Other cookies may be used for analytics, personalization, or marketing only where permitted and, where required, after you have provided consent.

You can manage your cookie preferences through the cookie settings or cookie banner available on our website.

Your browser may also allow you to block or delete cookies, although doing so can affect how parts of the website function.

5. Email Marketing and Klaviyo

If you subscribe to our newsletter or otherwise consent to marketing, we may use your information to send you:

• Product launches
• Early Access information
• New designs and colors
• Restocks
• Offers
• Feathers Club news and updates

We currently use Klaviyo to manage email marketing and subscriber information.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails.

Unsubscribing from marketing does not prevent us from sending necessary transactional messages relating to an order you have placed.

6. How We Share Personal Information

We share personal information only where necessary for the purposes described in this policy or where otherwise permitted or required by law.

Our service providers may include:

Shopify

We use Shopify to operate our online store, manage orders, checkout, customer information, and related ecommerce functionality.

Printful

We use Printful as a print-on-demand production and fulfillment provider.

To manufacture and deliver your order, relevant information such as your name, delivery address, contact details, and order information may be shared with Printful and its fulfillment and delivery partners.

Klaviyo

We use Klaviyo to manage newsletters, marketing communications, and subscriber data.

Payment providers

Payment information is processed by Shopify Payments and/or other payment methods made available through our checkout.

Payment providers may process information necessary to authorize and complete your payment and prevent fraud.

Shipping and logistics providers

Relevant information may be provided to postal services, couriers, and logistics providers in order to deliver your order.

Professional and technical service providers

We may also share information where necessary with providers that support our accounting, IT, website operation, fraud prevention, analytics, or professional advisory needs.

Service providers are permitted to process information only in accordance with their applicable contractual and legal obligations.

7. International Transfers of Personal Information

Because we operate an international online store and use global service providers such as Shopify, Printful, and Klaviyo, personal information may be processed in countries outside Denmark and the European Economic Area.

Where personal information is transferred outside the EEA, we use or rely on legally recognized safeguards where required, such as:

• European Commission adequacy decisions
• Standard Contractual Clauses
• Binding Corporate Rules
• Other legally permitted transfer mechanisms

The safeguard used can depend on the service provider, destination country, and circumstances of the processing.

Shopify states that it uses approved Binding Corporate Rules and other safeguards for international transfers of personal data.

8. Data Retention

We retain personal information only for as long as necessary for the purpose for which it was collected and to comply with legal obligations.

Order and accounting information

Information that forms part of our accounting records may generally be retained for five years from the end of the relevant financial year, as required under Danish bookkeeping rules.

Marketing information

If you subscribe to marketing, we generally retain the information required to manage your subscription until you unsubscribe or we otherwise no longer need it.

We may retain limited information about an unsubscribe request in order to ensure that we continue to respect your preference.

Customer service information

Customer service correspondence may be retained for as long as reasonably necessary to resolve your request, document the matter, and protect our legal interests.

Other information is deleted or anonymized when it is no longer necessary for the relevant purpose, subject to applicable legal requirements.

9. Your Rights

If the GDPR applies to you, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information
• Request restriction of processing
• Object to certain processing
• Withdraw consent where processing is based on consent
• Receive certain personal information in a structured, commonly used, machine-readable format
• Request transmission of eligible information to another controller where applicable
• Lodge a complaint with a supervisory authority

These rights are subject to the conditions and exceptions contained in applicable data protection law.

For example, we may be legally required to retain certain transaction or accounting records even if you request deletion.

To exercise your rights, contact:

contact@feathersclubofficial.com

We may need to verify your identity before responding to certain requests.

10. Automated Processing and Fraud Prevention

Our ecommerce and payment providers may use automated systems to identify potential fraud, abuse, or suspicious transactions.

This may involve processing information about your order, payment, device, location, or previous activity.

Where applicable, such processing is carried out subject to the relevant provider's privacy practices and applicable law.

11. Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, loss, or misuse.

However, no method of online transmission or electronic storage can be guaranteed to be completely secure.

12. Children's Privacy

Our website and products are not specifically directed at young children.

We do not knowingly collect personal information from children in circumstances where parental or guardian consent is legally required without obtaining the necessary authorization.

If you believe a child has provided personal information to us inappropriately, please contact us.

13. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing their privacy policies before providing personal information.

14. Complaints

If you have concerns about how we process your personal information, please contact us first so that we can try to resolve the matter.

You also have the right to lodge a complaint with the competent supervisory authority.

In Denmark, this is:

Datatilsynet
Carl Jacobsens Vej 35
2500 Valby
Denmark

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

• Our business
• Our website or services
• The service providers we use
• Our privacy practices
• Applicable laws and regulations

The updated version will be published on our website with a revised "Last updated" date.

16. Contact

If you have questions about this Privacy Policy, want to exercise your data protection rights, or wish to make a privacy-related complaint, please contact:

Badminwear I/S, trading as Feathers Club
CVR: 45707040
Rødovre Port 21, 6. sal. 12
2610 Rødovre
Denmark

Email: contact@feathersclubofficial.com