Refund & Return Policy

Overview

At Feathers Club, we want you to be happy with your order.

Many of our products are produced on demand, which helps us reduce unnecessary production and waste. Because of this, our return policy may differ depending on your location and the reason for your return.

Nothing in this policy limits any mandatory consumer rights you may have under applicable law.

1. Damaged, Defective, Misprinted or Incorrect Items

If your order arrives damaged, defective, misprinted, or you receive the wrong item, please contact us as soon as possible.

We recommend contacting us within 14 days of delivery so we can resolve the issue quickly.

Please email contact@feathersclubofficial.com and include:

• Your order number
• A description of the issue
• Clear photos showing the item and the problem

Depending on the circumstances, we may offer a replacement, refund, or another appropriate solution.

The recommended 14-day reporting period does not limit any statutory rights you may have regarding defective goods. Consumers in Denmark have a statutory two-year complaint period for defects covered by Danish consumer law.

2. Right of Withdrawal — EU/EEA Customers

If you are a consumer located in the EU/EEA, you generally have the right to withdraw from your online purchase within 14 days of receiving your order, without providing a reason. EU distance-selling rules provide a 14-day cooling-off period for most goods purchased online.

To exercise your right of withdrawal, you must notify us within the 14-day period by contacting:

contact@feathersclubofficial.com

Once you have informed us that you wish to withdraw from your purchase, we will provide you with the relevant return instructions.

Condition of returned items

You may inspect and try on the product to determine its nature, characteristics and fit.

You may be responsible for any reduction in the value of the product resulting from handling beyond what is necessary to inspect it.

For example, washing, prolonged wear, staining, damaging or otherwise using the product beyond what would reasonably be necessary to inspect it may result in a deduction from the refund where permitted by law.

Return shipping

Unless the product is defective or we have agreed otherwise, you are responsible for the direct cost of returning the product to us.

We recommend using a tracked shipping service, as you are responsible for ensuring that the return reaches the provided return address.

3. Returns Outside the EU/EEA

Unless required by applicable local consumer law, we do not offer general returns for change of mind, incorrect size selection, or simply deciding that you no longer want the product for customers outside the EU/EEA.

This does not affect your rights if the product is damaged, defective, misprinted or incorrect.

If local law in your country provides mandatory cancellation, return or consumer-guarantee rights, those rights continue to apply.

4. Exchanges

We do not currently offer direct exchanges.

If you need a different size and you are eligible to return your item under this policy or applicable consumer law, please contact us for return instructions and place a new order for the preferred size.

This allows us to process orders more quickly and helps avoid delays caused by product availability.

5. Personalized or Custom-Made Products

The statutory right of withdrawal may not apply to products that have been made specifically according to your individual specifications or that are clearly personalized, where permitted by applicable law.

Examples may include products customized with a customer-selected:

• Name
• Number
• Personal text
• Individual design

Our regular Feathers Club designs that are available for anyone to purchase are not considered personalized simply because they are produced on demand.

EU withdrawal rules contain an exception for goods made to the consumer's specifications or clearly personalized.

6. Refunds

Once we receive and inspect an eligible returned item, we will process the refund to the original payment method.

For EU/EEA withdrawals, refunds will include:

• The amount paid for the returned product
• The cost of our least expensive standard delivery option, where required by law

If you selected a more expensive shipping method than our standard delivery option, the additional shipping cost is not necessarily refundable.

Under EU rules, reimbursement must generally be made within 14 days of being informed of the withdrawal. However, for goods, the refund may be withheld until we have received the returned goods or you provide evidence that they have been sent back.

After we issue the refund, your bank or payment provider may require additional processing time before the funds appear in your account.

7. Partial Returns

If you ordered multiple products, you may return only part of your order where you are legally entitled to do so.

If only part of an order is returned, the original shipping cost may not be refundable where the shipping cost would have been the same had you originally ordered only the items you kept.

Any mandatory rights under applicable consumer law remain unaffected.

8. Items That May Have Reduced Refund Value

Where permitted by applicable law, we may reduce a refund to reflect loss in value if an item has been handled beyond what is necessary to inspect its nature, characteristics and fit.

Examples can include:

• Items that have been washed
• Items showing clear signs of prolonged wear
• Stains, odors or other signs of use
• Damage caused after delivery
• Missing parts or accessories supplied with the product

This does not apply where the issue is caused by a defect for which Feathers Club is responsible.

9. Return Address

Please do not send products back without first contacting us.

Because our products may be fulfilled from different locations, the appropriate return address can vary depending on the order.

Contact us first at:

contact@feathersclubofficial.com

We will provide the appropriate return instructions and return address.

Sending a product to an incorrect address may delay the processing of your return.

10. How to Start a Return or Report a Problem

Email us at contact@feathersclubofficial.com and include:

1. Your order number
2. The reason for contacting us
3. The product(s) concerned
4. Photos of the product if it is damaged, defective, misprinted or incorrect

We will review your request and provide the next steps.

 

11. Statutory Consumer Rights

This policy is intended to explain how Feathers Club handles returns and refunds.

It does not exclude, restrict or replace any consumer rights that cannot legally be waived or limited under the laws applicable to your purchase.