Shipping Information
Shipping & Delivery
All Feathers Club products are made to order. This helps us reduce overproduction and unnecessary waste.
Estimated delivery times
- EU: approximately 5–7 business days
- North America: approximately 5–7 business days
- Asia: approximately 10–12 business days
- Australia: approximately 18–21 business days
- New Zealand: approximately 10–12 business days
These delivery times are estimates only and may vary depending on the destination, fulfillment location, carrier delays, customs processing, public holidays, or other circumstances outside our reasonable control.
Orders may be fulfilled from different production locations depending on the product, size, color, stock availability and delivery destination. We aim to fulfill orders as close to the customer as possible, but in some cases an item may need to be produced in another region. This can occasionally result in a longer delivery time.
Shipping costs
Shipping costs are calculated and displayed at checkout based on your delivery destination and the products in your order.
If an order is fulfilled outside your region and shipped internationally, import duties, taxes, customs charges or handling fees may apply depending on your destination. These charges are determined by local authorities and may not always be included at checkout.
If you receive an unexpected import charge, please contact us and we’ll be happy to help.
Delays
If your order is delayed or your tracking has not updated for an extended period, please contact us and we will help investigate the shipment.
For customers protected by EU consumer law, goods must generally be delivered within the agreed delivery period or, where no other delivery period has been agreed, within 30 days of the order being placed. Your statutory rights in the event of delayed delivery remain unaffected.
Tracking
Where tracking is available, you will receive tracking information once your order has been shipped.
Please note that tracking information may take some time to update after the carrier receives the shipment.
If you have not received tracking information or your tracking appears to be inactive for an extended period, please contact us.
Incorrect shipping information
Customers are responsible for providing accurate and complete delivery information at checkout.
If you notice an error in your shipping information, please contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered production or has been shipped.
If a package is returned because of an incorrect or incomplete address provided at checkout, additional shipping costs may apply to resend the order.
Questions
If you have any questions regarding your order or delivery, please contact us at: