Orders

I have not received my order, where is it?

If your order has already been shipped, please check the tracking link in your shipping confirmation email for the latest delivery updates.

Tracking information can sometimes take a little time to update after the carrier receives the shipment.

If your estimated delivery window has passed or your tracking has not updated for an extended period, please contact us with your order number and we will help investigate the shipment.

Can I amend something on my order?

If you need to make a change to your order, please contact us as soon as possible.

Because our products are made to order, production may begin shortly after your order is placed. We may be able to make changes before production starts, but once your order has entered production or been shipped, changes may no longer be possible.

Please include your order number and the change you would like to make when contacting us.

Can I cancel my order?

If you would like to cancel your order, please contact us as soon as possible.

As our products are made to order, we may only be able to cancel an order before it has entered production.

If production has already started, cancellation may no longer be possible. Please contact us with your order number and we will check the status of your order.

Why has my order not shipped yet?

Our products are made to order, which means your item is produced after your order is placed.

Because of this, there is a production period before your package is handed over to the shipping carrier.

Once your order has shipped, you will receive a shipping confirmation email with your tracking information.

If your order appears to be taking longer than expected, please contact us and we can check the status for you.

Where is my order fulfilled?

We work with fulfillment partners in different regions and aim to have your order produced as close to your delivery address as possible.

Availability can sometimes vary depending on the product, color or size. In rare cases, this may affect where your order is fulfilled or result in a slightly longer delivery time.

We continuously monitor product availability and aim to keep fulfillment as local as possible.

Can I change my shipping address?

If you notice an error in your shipping address, please contact us as soon as possible.

We may be able to update the address if your order has not yet entered production or been shipped.

Once an order has been processed or handed over to the carrier, we may no longer be able to change the delivery address.